DealerPRO Training is the largest Performance Based Fixed Operations Training organization in North America and includes DealerPRO RV Training, DealerPRO VTN and The Don Reed PRO Training Network.
DealerPRO RV Training (formerly RV Max Training) is the nation’s #1 performance-based Fixed Ops Training company designed exclusively for RV dealers. Our proven training builds your team into top customer retention specialists, coaching dealers, managers, and fixed ops personnel on customer communication, process and expert phone skills in the RV Service lane.
Don Reed, CEO of DealerPRO RV Training, has worked with hundreds of personnel in RV stores in the U.S.,teaching them how to increase profits in fixed operations. As an RV Dealer for 14 years, Don achieved a 65% market share in interior Alaska for both sales and service and was awarded the Fleetwood “Circle of Excellence” and Winnebago “Circle of Excellence” for outstanding customer service. In his first year as a JAYCO Dealer, he received the “Rookie of the Year” award. He has been published in Fixed Ops, RVPRO, and Dealer magazines and has conducted workshops for RVDA, NTP-Stag and NADA as a Top 10-Rated Speaker.
DealerPRO RV Training is an approved curriculum for the Mike Molino RV Learning Center and provides custom training for all size RV Dealers, including Pop-Ups, Travel Trailers, 5th Wheels, Class “C” Motor homes and Class “A” motor homes. Our proven, in-dealership performance driven training initiatives have produced additional gross profits for RV Dealers that beat their previous year’s performance by up to 40% or more. We’ve accomplished these remarkable results by training, teaching and coaching the RV dealership service team to provide every customer with the highest level of service they possibly can on each and every visit.
We are so confident in these performance driven processes that we even base our compensation on the dealer’s profit improvement.