You Are Not Running A Democracy

In Fixed Ops Toolbox by Don Reed

“The secret to success in service operations is not employee “buy-in” – it’s holding service employees accountable. “There are only two reasons why advisors are not presenting menus to 100 …

an enemy called average

In Fixed Ops Toolbox by Don Reed

“Far too often in our industry we have Dealers, General Managers, Service Directors, etc. who focus on and measure themselves in terms of the ‘average’ dealer. But ‘average’ is nothing …

What is a Technician Worth?

In Fixed Ops Toolbox by Don Reed

An average technician in an RV Dealership is currently averaging about 55% productivity, or about 4.4 hours per 8 hour day. That equates to about $8,640 in gross profit per …

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