To save you time, scheduling problems and expense, our team of experts will come to your dealership to empower your service team with proven processes and techniques to help you maximize technician productivity.

The 12 Step Service Drive Process
• Meet & Greet the Customer
• Investigate the Customer’s Needs
• Conduct a Walk-Around with the
Customer at their RV
• Select a Product or Service (Menu & Inspection)
• Give a Feature/Benefit Presentation
• Get a Pre-Approval for Mechanical Repairs
• Trial Close
• Review the Sale
• Overcome Objections
• Close the Sale
• Make the Next Appointment
• Active Delivery of the RV to the Customer
Overcoming Objections
• Qualifying Objections
• Tools for Overcoming Them
– Feel – Felt – Found
– Feel – Felt – Found
with Plan B
– Instant Reverse
• Overcoming the Fear of
Rejection

Telephone Skills for Advisors,
Appointment Coordinators & BDC Staff ,
• How to Convert Incoming Phone Calls into Appointments
• How to Avoid Quoting Price & Sell Appointments
• How to Avoid Diagnosing over the Phone
• How to Sell the Primary Item
• How to Make an Upsell Feature/Benefit Presentation
Exceeding Your Customer’s Expectations,,
• What Customers Expect
• Effective Communication
• Check & Advise Repair Orders
• Asking for a Pre-Approval
• Preparing the Estimate (under
promise and over deliver)
• No Charge
• The Three “C’s”

Get the Results
You Deserve …
Call us toll free at
1-888-553-0100
Or email results@dealerprotraining.com